The N.C. Turnpike Authority is committed to delivering innovative transportation solutions on behalf of local planning organizations, providing drivers more choices for their commute. Several units support its work in studying, planning, developing, maintaining and operating toll roads across the state.
Project Delivery & Highway Operations
Project Delivery & Highway Operations is responsible for the planning, design, contracting, construction and maintenance of all toll projects. Once a project is submitted for consideration by a local planning organization and prioritized for funding, the planning and preliminary design work leads to an innovative contract method to expedite the work. In collaboration with N.C. Department of Transportation, Project Delivery & Highway Operations then ensures quality construction and high standards of maintenance.
Technology & Toll Operations
Technology &
Toll Operations invests in new technologies, business partnerships and services to provide exceptional customer service. Technology & Toll Operations has the responsibility of overseeing the planning, design, implementation, operations and maintenance of all roadside technology as well as the NC Quick Pass customer service center and storefronts.
Finance
Finance ensures that the Turnpike Authority maintains the highest financial standards. It also has the responsibility of maintaining all financial records of toll roads, including the payment of debt service and due diligence needed for fiscal controls. With the development of new roadway projects in various stages of planning, Finance oversees traffic and revenue studies that determine the projected income from toll operations along with various expenses.
Innovative Project Delivery
Innovative Project Delivery is a new unit within the Turnpike Authority. It was developed to address the growing interest in public-private partnerships and to explore different business delivery methods in North Carolina. This unit will work with NCDOT and Turnpike Authority leadership to explore alternative business delivery methods and innovative financing techniques to help accelerate vital infrastructure projects across the state. Innovative Project Delivery will also work closely with communities and planning organizations requesting public-private partnership projects.
Communications & Marketing
Communications & Marketing is responsible for providing public relations to state and local government officials, business partners, the media and the public. It also regularly communicates and updates NC Quick Pass customers via the NC Quick Pass website, the NC Quick Pass app, various social media channels and by answering customer emails.
Administration & Governance
The Turnpike Authority is governed by a
nine-member board of directors, as well as a trained staff that manages and oversees the many moving parts of development, operations, finance, community affairs and professional consulting expertise.