Page Content Expand AllCollapse AllWhy haven’t I received my title, registration, or new plate?Due to the impact of COVID-19, processing and mail delivery may take longer than normal.Why don't my title and plate numbers match?You may have recently completed a new title transaction, such as satisfying a lien on the vehicle. Due to this, you would have received a title with a new title number. Please try using the new title number. If you are still receiving an error message, you will need to visit a local license plate agency, or contact the NCDMV by filling out the form below or calling 919-715-7000.If you have recently purchased a vehicle and transferred your license plate to the new vehicle and you are getting an error message when trying to renew online, you will need to visit a local license plate agency, or contact NCDMV by filling out the form below or calling 919-715-7000. Didn't see your question? Send us a message. Back to Previous Page Vehicle Identification Number License Plate Number Question/Comment* 0 Attach File (4 MB Maximum File Size) Name* Email* We'll email your tracking number to this address. Please see our privacy policy for information about email usage. Phone* Submit Reset *Indicates required field After you submit your request, you will receive a confirmation number, and options for communication and tracking. One Contact form can be submitted every 10 minutes. Rather Give Us a Call? For driver/commercial driver licenses, REAL ID, liability insurance, license plates/tags, registration or other driver/vehicle-related questions, call the N.C. Division of Motor Vehicles at (919) 715-7000 weekdays from 8 a.m. to 5 p.m.