Page Content Expand AllCollapse AllWhy haven’t I received my title, registration, or new plate?Due to the impact of COVID-19, processing and mail delivery may take longer than normal.Why don't my title and plate numbers match?You may have recently completed a new title transaction, such as satisfying a lien on the vehicle. Due to this, you would have received a title with a new title number. Please try using the new title number. If you are still receiving an error message, you will need to visit a local license plate agency, or contact the NCDMV by filling out the form below or calling 919-715-7000.If you have recently purchased a vehicle and transferred your license plate to the new vehicle and you are getting an error message when trying to renew online, you will need to visit a local license plate agency, or contact NCDMV by filling out the form below or calling 919-715-7000. Didn't see your question? Send us a message. Back to Previous Page Question/Comment* 0 County Select county related to your question Alamance Alexander Alleghany Anson Ashe Avery Beaufort Bertie Bladen Brunswick Buncombe Burke Cabarrus Caldwell Camden Carteret Caswell Catawba Chatham Cherokee Chowan Clay Cleveland Columbus Craven Cumberland Currituck Dare Davidson Davie Duplin Durham Edgecombe Forsyth Franklin Gaston Gates Graham Granville Greene Guilford Halifax Harnett Haywood Henderson Hertford Hoke Hyde Iredell Jackson Johnston Jones Lee Lenoir Lincoln Macon Madison Martin McDowell Mecklenburg Mitchell Montgomery Moore Nash New Hanover Northampton Onslow Orange Pamlico Pasquotank Pender Perquimans Person Pitt Polk Randolph Richmond Robeson Rockingham Rowan Rutherford Sampson Scotland Stanly Stokes Surry Swain Transylvania Tyrrell Union Vance Wake Warren Washington Watauga Wayne Wilkes Wilson Yadkin Yancey Name* Email* We'll email your tracking number to this address. Please see our privacy policy for information about email usage. Phone* Submit Reset *Indicates required field After you submit your request, you will receive a confirmation number, and options for communication and tracking. One Contact form can be submitted every 10 minutes. Rather Give Us a Call? For driver/commercial driver licenses, REAL ID, liability insurance, license plates/tags, registration or other driver/vehicle-related questions, call the N.C. Division of Motor Vehicles at (919) 715-7000 weekdays from 8 a.m. to 5 p.m.For all other NCDOT questions (not DMV), call 1-877-DOT-4YOU (1-877-368-4968) weekdays from 8 a.m. to 5 p.m. For emergencies, please call 911.