This award is in recognition of the N.C Turnpike Authority comprehensive system upgrade that included major enhancements to the customer experience and core functions in early 2023.
RALEIGH- Last month, the International Bridge, Tunnel and Turnpike Association (IBTTA) at its Annual Meeting in Cleveland, Ohio, presented its 2024 Toll Excellence Award for Technology to the North Carolina Turnpike Authority (NCTA).
Since the new system was deployed, customers have responded positively to the improvements. Nearly 71% of all collected payments are made on the new website and app. Customers visiting the website has increased nearly 10% and the app has received more than 200,000 total downloads, setting a new industry standard for toll technology.
“The entire team is proud of the improvements we have made for millions of NC Quick Pass customers,” said JJ Eden, Executive Director of NCTA. “The new system offers advanced features like cloud-based telephony, an Interactive Voice Response System (IVR), and an app, all built on scalable cloud technologies, preparing us for the future.”
IBTTA is the worldwide association for the owners and operators of toll facilities and the businesses that serve them. Founded in 1932, IBTTA has members in 23 countries on six continents. Each year, IBTTA recognizes the very best projects demonstrating creativity and innovation setting new standards of excellence in transportation.