ROCKY MOUNT - In an effort to shorten lines and wait times at offices across the state and provide services outside of typical office hours, the N.C. Division of Motor Vehicles continues to pilot the use of self-service kiosks in grocery stores.
NCDMV Express self-service kiosks now offer vehicle registration renewals and property tax payments for new vehicles. The kiosk will print a license plate sticker and registration card at the completion of these two transactions.
“I am excited to announce these new services are now available as part of our kiosk pilot," said DMV Commissioner Wayne Goodwin. “This is another example of the work we are doing to shorten lines and wait times by using technology to modernize our customer service and provide more options for customers to get what they need in a timely manner."
The existing Harris Teeter locations with a NCDMV Express kiosk are:
- The Corners at Brier Creek (4221 Corners Parkway, Raleigh)
- Riverbend Village (4701 Smith Farm Road, Charlotte)
- Highland Centre (2800 Raeford Road, Fayetteville)
Services already available at the kiosks include driver license and ID card renewals and duplicates. Through the end July, more than 3,400 transactions have been completed at a kiosk.
“The public response to the kiosk pilot has been overwhelmingly positive," said Commissioner Goodwin. “I look forward to being able to announce the locations of additional kiosks in the coming weeks and months."
NCDMV plans to announce six additional kiosks later this month, three each in Wake and Mecklenburg counties. Plans are also underway to add a kiosk at Fort Liberty. More kiosks are to be added as certain transaction thresholds are achieved.
Intellectual Technology, Inc. (ITI) is NCDMV's private partner for the kiosk pilot. ITI has partnerships with several states and grocery store chains to deploy kiosks for DMV transactions.
The kiosk pilot comes at no cost to the state. ITI is compensated via a $4.95 fee per transaction. Customers will also be charged a 2 percent credit/debit card processing fee.