The N.C. Division of Motor Vehicles has designated local driver license offices in Western North Carolina as credential pick-up centers for residents impacted by Hurricane Helene.
With mail services temporarily unavailable, these centers provide a solution for obtaining driver licenses and ID cards as recovery efforts continue.
Credentials Ordered Before Oct. 7
If you ordered a new credential, online or in person, and you have
not received your credential by mail after 21 days, it could have been returned to the NCDMV Headquarters.
Please see the table below, find your zip code and see where your credential can be picked up.
If your credential was not received via mail, is not at the designated location, is not at the post office that delivers mail to your address, and cannot be located elsewhere in the NCDMV system, a duplicate credential will need to be ordered.
Credentials Ordered After Oct. 7
If your address is in a zip code listed in the table below and you order(ed) a credential in person at a driver license office, you must return to that office after 21 days to pick up your credential if it is not or cannot be delivered by mail.
If you ordered a credential online and your address is in a zip code listed in the table, you must pick up your credential from the corresponding driver license office if it is not or cannot be delivered by mail.
NCDMV asks that you allow at least 21 days to coordinate the delivery of your credential to the locations below.
Emergency operations and card distribution will continue through the end of the year.
Zip Codes & Corresponding Pick-Up Locations
| 28901
28902 28903 28904 28906
28909
| Andrews Driver License Office
Open Monday-Friday, 8-11:30 a.m. and 1-5 p.m.
1440 Main St.
Andrews, NC 28901
Cherokee County |
| 28712
28718 28757 28772 28778
| Brevard Driver License Office
Open Monday-Friday, 8-11:30 a.m. and 1-5 p.m.
50 Commerce St. Brevard, NC 28712 Transylvania County
|
| 28786
28801 28803 28804 28805 28806
| Clyde Driver License Office
Open Monday-Friday, 8-11:30 a.m. and 1-5 p.m.
290 Lee Road
Clyde, NC 28721
Haywood County |
| 28743 | Franklin Driver License Office
Open Monday-Friday, 8-11:30 a.m. and 1-5 p.m.
16 Patton Ave. Franklin, NC 28734 Macon County
|
| 28701
28704 28709 28710 28711 28715 28720 28727 28730 28743 28746
| Hendersonville Driver License Office
Open Monday-Friday, 7 a.m.-5 p.m.
125 Baystone Dr.
Hendersonville, NC 28791 Henderson County
|
| 28664
28740 28752 28765
| Morganton Driver License Office
Open Monday-Friday, 8 a.m.-5 p.m.
115 Government Dr. Morganton, NC 28655 Burke County
|
| 28646
28653 28657 28714 28777
| Newland Driver License Office Open Wednesday-Friday, 8:30 a.m.-4 p.m. 301 Cranberry St.
Newland, NC 28657 Avery County
|
28607
| Boone Driver License Office
Open Monday-Friday, 8-11:30 a.m. and 1-5 p.m.
4469 Bamboo Road, Suite 103 Boone, NC 28607 Watauga County
|
| 28604
28615 28626 28643
| Jefferson Driver License Office
Open Monday-Friday, 8 a.m.-5 p.m.
140 Government Circle Jefferson, NC 28640 Ashe County
|
Additional Notes
If your zip code is not listed, we have not received a returned credential. The list of zip codes will be updated as NCDMV Headquarters receives returns.
As driver license offices reopen, there could be adjustments to the table. For example, zip codes starting with 288 will be available for pickup at an Asheville driver license office when an office in Asheville can reopen.