News Releases

4/27/2016: New License Plate Agency Opens Today in Mocksville

New License Plate Agency Opens Today in Mocksville

Posted 4/27/2016 2:41:29 PM

  Office replaces former LPA in new location   RALEIGH – A new Mocksville license plate agency opens today, replacing a former agency that closed in July 2015. The new LPA, located at 1047 Yadkinville Road, is under contract to Dylan Brooks. The LPA will be open Monday- Friday, 9 a.m. to 5 p.m. Its phone number is (336) 753-6677 and fax number is (336) 753-6678. More than 120 license plate agencies across North Carolina perform vehicle registration and titling services for the 9.2 million vehicles traveling the state’s highways.   ***NCDOT***
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4/21/2016: NCDMV Reminds More Than 26,000 Moped Owners About Upcoming Insurance Requirement

NCDMV Reminds More Than 26,000 Moped Owners About Upcoming Insurance Requirement

Posted 4/21/2016 3:44:30 PM

  Agency sends letters about changes effective July 1 Raleigh – The North Carolina Division of Motor Vehicles is sending 26,799 letters to moped owners reminding them about a new law that will require the vehicles to carry liability insurance beginning July 1. Letters are being mailed this week to moped owners whose vehicles are registered with NCDMV. Moped owners must provide NCDMV proof of liability insurance coverage from their insurance company or take a Certificate of Liability Insurance form, available from their insurance carrier, to their local license plate agency. They may also provide the insurance company’s name and policy number to their local LPA. Failure to provide proof of insurance to NCDMV could result in their license plate being revoked. Once NCDMV receives insurance information from a moped owner, the owner will be issued a corrected registration card showing the insurance information for the moped. Mopeds were first required to register with the Division in July 2015. The requirement for insurance coverage was added in a law passed by the General Assembly to become effective a year later.   ***NCDOT***
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4/15/2016: Raleigh Vehicle Registration Office To Begin Operations As Independently-Owned License Plate Agency May 3

Raleigh Vehicle Registration Office To Begin Operations As Independently-Owned License Plate Agency May 3

Posted 4/15/2016 2:59:51 PM

Current office to close April 22   RALEIGH– Starting Tuesday, May 3, the vehicle registration office operated by the N.C. Division of Motor Vehicles at 1100 New Bern Ave. in Raleigh will begin operations as an independently owned license plate agency. The current office will close at 3 p.m. on Friday, April 22, to prepare for the transition.   The new LPA will be operated by Southeast Raleigh Management Services, LLC and will be under contract to Sheryl Morton of Knightdale. The agency will be open 8 a.m. to 5 p.m., Monday through Friday.   When it opens, the agency will have 14 employees, including some who have previously held license plate agency positions. All staff members must attend more than three weeks of training by NCDMV prior to opening the agency.   Seventeen staff members who were working at the Raleigh vehicle registration office will move to NCDMV call center and help desk operations. They will continue their state government service by offering their expertise to help customers with vehicle registration questions.   “NCDMV looks forward to this transition,” Motor Vehicles Commissioner Kelly Thomas said. “With these moves, we are improving our call center capabilities and enhancing our customer service. We are ‘Driving Change’ by having knowledgeable staff available to assist with questions from our customers.”   During the six-day closure, the NCDMV Dealer Unit will issue instant titles for North Carolina vehicles and continue to provide dealer title work. Once the new LPA opens, the Dealer Unit will no longer perform dealer title work, nor issue instant titles for out-of-state and bonded vehicles. The unit will continue to issue franchise and independent dealer plates and 30-day tags after the new LPA opens.   Other services will continue to be performed at the New Bern Avenue facility by state officials, including special plate sales and services, dealer and sales licenses, and other state government-related operations and transactions.   During the closure, vehicle registration services, including registration renewals, can be performed online at www.ncdot.gov/dmv/vehicle. Other area license plate agencies will also be open during the closure:   Cary   South Hills Shopping Mall 1251 Buck Jones Road (919) 469-1444 Monday-Friday; 8:30 a.m.-5 p.m.   Holly Springs   408 Village Walk Dr. (919) 552-7492 Monday-Friday; 8 a.m.- 5 p.m.   North Raleigh   2533 Atlantic Ave., Suite 102 (919) 831-9996 Monday-Friday; 9 a.m.-5 p.m.   Wake Forest   2012 S Main St., Suite 502 (919) 554-0770 Monday-Friday; 9 a.m.-5 p.m.   Zebulon   815 N. Arendell Ave. (919) 269-0117 Monday-Friday; 9 a.m.-5 p.m.   These changes are part of Governor McCrory’s Driving Change initiatives to improve customer service and reduce wait times at DMV offices. Among other Driving Change announcements, the agency is offering online driver license renewals statewide, a more durable and secure driver license, a new MyDMV web portal, and updating DMV offices across the state.   ***NCDOT***
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4/12/2016: Plymouth Hosts New North Carolina DMV Indoor Mobile Unit

Plymouth Hosts New North Carolina DMV Indoor Mobile Unit

Posted 4/12/2016 10:19:44 AM

New compact unit brings easy, efficient service Raleigh – One of the first stops in eastern North Carolina for the Division of Motor Vehicles’ new compact mobile office will be in Plymouth, the county seat of Washington County. The office, which carries two driver license examiner stations, will be located at the Cooperative Extension Service Office at 128 E. Water St., on Tuesday, April 12, from 9 a.m. to 4 p.m. It will return on the second Tuesday of each month. Once it leaves Plymouth, the unit will continue its eastern route to towns including Columbia, Currituck, Swan Quarter, Hatteras, Snow Hill, Trenton and Bayboro. The new office is installed in specially-modified sports utility vehicles that conserve fuel, offer easier driving and lower maintenance costs, and provide the capability for flexible deployment throughout the state. The mobile office is constructed on a specially-made deck that holds the equipment necessary for completing license and ID card applications. The deck is mounted on a sliding base that fits into the back of a large SUV. Two units fit side-by-side, each containing touch-screen testers, a customer-facing monitor for information verification, a document scanner and, for the first time, a credit/debit card machine for customer convenience. NCDMV has introduced three new mobile offices and plans to increase the number of stops made by the units, up to 70 from the current 20, and serve over 36,400 customers. The offices are part of Governor McCrory’s Driving Change initiatives to improve customer service and reduce wait times at DMV offices. The offices are expected to reduce lines in driver license offices by taking services directly to customers in remote areas. Among other Driving Change announcements, the agency is offering online driver license renewals statewide, a more durable and secure driver license, a new MyDMV web portal, and updating DMV offices across the state.  ***NCDOT***
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3/9/2016: Edenton Driver License Service to Move Back into Renovated Office

Edenton Driver License Service to Move Back into Renovated Office

Posted 3/9/2016 3:51:05 PM

Office repairs, updates enable customers to return RALEIGH – Beginning Monday, March 14, driver license services at the Edenton Driver License Office, located at 705 N. Broad St., will return to the building after moving out for a month of repairs and renovations. While the office was being renovated, services were offered onsite by the NCDMV mobile unit. Offices for the License and Theft Bureau will reopen in the building within the next two weeks. Driver license services, including road tests, will continue to be offered onsite Monday-Friday, from 8 a.m. to 5 p.m. Customers may call the office at (252) 482-8941. ***NCDOT***
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