The N.C. Department of Transportation works closely with citizens and communities across North Carolina to improve its transportation infrastructure. Please feel free to contact us with questions and concerns.
The Customer Service Office answers the department's toll-free customer service line, 1-877-DOT-4YOU (1-877-368-4968), from 8 a.m. to 5:00 p.m. Monday through Friday, with extended hours as necessary for emergencies.
To send a question or comment via e-mail, click on Contact Us and fill out the electronic form. A response will be sent within seven business days.
For answers to questions about Division of Motor Vehicles issues such as driver license renewal or vehicle registration, e-mail the DMV Customer Service office or call (919) 715-7000.
The NCDOT online directory lists department employees by name or unit.
Select a County Contact to File a Claim:
If you suffer injury or property damage from an incident involving NCDOT, please print the form below, fill it out and mail it to us. Forms should be sent to the contact person listed in the county directory for the county in which the incident happened.
Contact us for traffic counts on a specific road or intersection. Please allow several business days for us to process requests.
NCDOT believes strongly in transparency and providing access to public documents for citizens, members of the media and other organizations.
If you would like to make a public records request, fill out the form below and send it via email to email@example.com.
Public Records Request Form
Our current list of completed public records requests and those still in process can be viewed here.
This list is updated in real time in our system, and we will continue to post an updated snapshot of that list weekly. Since NCDOT began formally tracking public records requests in March 2013, we have received and logged 410 total requests, as shown in the pie chart.
For more information, read the new state policy on public records requests. Public Records Policy 2014
Select a County to Report a Road Concern
Use our county directory to report maintenance concerns such as potholes and send an e-mail directly to our engineers.
The Swat-A-Litterbug Program provides every citizen an opportunity to be an active participant in ensuring the roadways of North Carolina are kept clean, beautiful, and safe. Let us know when a person is littering by emailing our Office of Beautification Programs.
Members of the media should contact the Communications Office at (919) 707-2660 for information on NCDOT projects, interviews with employees and other information. Also, visit our Newsroom for the latest news, story ideas and photos.
In emergency situations, assistance is available to members of the media after hours by calling the Communications Office at (919) 707-2660. You will be given contact information for the communications officer on call.
1 S. Wilmington St.,
Raleigh, NC 27601
1501 Mail Service Center (MSC)
Raleigh, NC 27699-1501